We would like to apologise for our service not currently being up to expectations, but would like to reassure you that we are doing everything possible to clear a backlog which has been created by an unprecedented worldwide demand for FlavourArt products since August.

Our planned expansion in the global market has been even more successful than we imagined and we must quickly rise to meet this challenge.

We continue our programme of investment in people and equipment and recently hired 5 new staff working double day shifts and Saturdays.

Production at FlavourArt is now close to 500k bottles per month and we have another fully-automated filling and labeling machine, capable of producing over 50k bottles per day, coming on stream by the middle of November.

We have also extended our factory premises even further in order to cater for this continued rapid rise in demand.

As many of our customers will have experienced, we are victims of our own success and of the success of vaping as an alternative to cigarettes.

We appreciate your business and we hope that you can bear with us whilst these improvements take effect.

We are obliged to be honest and tell you that orders will take longer to process and we expect to ship in approximately 15 business days. Our aim is for this situation to be alleviated as the new systems increase production and efficiency and a normal service should be resumed by the end of November.

We assure you we are doing our very best to improve every part of our business and our goal is to provide products with a proven reputation and known quality as quickly as possible.

Our commitment to customer service and excellence was recently confirmed by FlavourArt's achievement of ISO 9001 certification by Swiss auditor SQS and it is the aim of everyone at FlavourArt to reach and maintain the highest standards.

FA Team